If you are experiencing problems with the hyperlink of your digital card not being active in the SMS message when you share your card with others, it is due to a bug in Apple iOS. We have reached out to Apple regarding this issue but have not received a reply as to when the bug will be fixed. In the interim, we have provided a working solution to mitigate the problem until Apple addresses the bug.
So what’s the Apple iOS bug?
When sending a text message (SMS) to an unknown person,
iOS native app: iOS 7.0 or later, compatible with iPhone, iPad and iPod touch.
Mobile Web: Our web client is designed to work with all common browsers, but we specifically test on the following: Chrome (v42 or later), Safari (v7 or later), Firefox (v37 or later) Internet Explorer (v11 or greater).
To ensure Switchit performs optimally, please make sure your app is up-to-date. The current update in the Apple Store is Version 2.2.7 which supports dynamic video, audio, graphics, contact information, and social media accounts. Thank you for using Switchit!
If the app kicks you out or collapses when you attempt to use it, please uninstall Switchit from your mobile device > go to the Apple store and re-install the app. There was a bug in version 1.3.1. The bug was fixed in system update 1.3.2 and was uploaded to the Apple App Store 2/1/2016. If the problem persists, contact us at email@example.com. We are dedicated to offering you amazing support and we're happy to help.
When signing up for Switchit and creating your first digital card, the phone number entered must be the phone the app is stored. The phone number associated with your account is how the system identifies you. To ensure you have the most up-to-date version of the app, go to Settings and tap "Updates". The system update was uploaded to the Apple App Store 12/20/2016. If the problem persists, contact us at firstname.lastname@example.org. We are dedicated to offering you amazing support and we're happy to help. Apple App Store Link: https://itunes.apple.com/us/app/switchit-contact-sharing-network/id1125883020?ls=1&mt=8
Switchit is a multimedia digital business card for professionals and teams with in-app support for video, audio, and graphics. The app provides network management tools allowing you to conveniently store all your contact information and social networks in one place.
All communications between the Switchit app and our servers and on our internal infrastructure are secured over SSL (i.e. HTTPS). Our SSL certificate was issued by GoDaddy, uses signature algorithm SHA-2 and 2048-bit encryption – the strongest on the market and is signed with an RSA 2048 bits key. Our security team constantly monitors for security issues and works hard to patch our infrastructure quickly in all cases. Switchit is rated with an ‘A’ security grade by Qualys”.